Privacy Policy

Effective date: [HOLD — launch date]

Branch & Bloom Supportive Network, Inc. ("Branch & Bloom," "we," "us") respects your privacy. This policy explains what information we collect through this website, branchandbloomnetwork.org, how we use it, and the choices you have. It applies only to this website. Information about program participants is handled under separate program privacy notices provided at intake.

1. Information you provide

When you use our inquiry form or email us, we collect the information you choose to share: your name, email address, organization, the type of inquiry, and your message. Please do not send personal, health, housing, criminal-history, financial, or legal details through the website or by email.

2. Information collected automatically

Our website host, WordPress.com, operated by Automattic Inc., automatically processes technical information when you visit, such as your IP address, browser and device type, pages viewed, and the date and time of your visit. This information is used to operate, secure, and troubleshoot the website.

[HOLD — confirm whether WordPress.com site statistics are enabled; if yes, add: "We use WordPress.com site statistics to understand how visitors use our website. We review this information in summary form only."]

[HOLD — confirm no advertising pixels or third-party tracking are installed; if confirmed, add: "We do not use advertising cookies or tracking pixels."]

3. Cookies

Our website and its host use cookies and similar technologies needed for the site to function and stay secure. You can block or delete cookies through your browser settings; some site features may not work as intended if you do.

4. How we use information

We use the information we collect to respond to your inquiries; coordinate partnership, referral, and funding conversations; operate, maintain, and secure the website; and meet our legal obligations.

5. How we share information

We do not sell or rent personal information. We share information only with service providers that help us operate the website and our communications, such as our website host and email provider, and only for those purposes; when you ask us to, such as when you request a connection to a partner organization; or when required by law.

6. Referrals

Partner organizations should not include personal details about an individual when contacting us through the website or by email. After first contact, we provide a secure referral form. Information shared through the referral process is protected under our program privacy practices, not this website policy.

7. Retention

We keep inquiry messages only as long as needed to respond and to maintain a record of our communications, generally no longer than 36 months, unless a longer period is required by law.

8. Security

We use reasonable administrative and technical safeguards to protect the information we receive. No website or email transmission is completely secure, which is why we ask you not to send sensitive information through this website.

9. Children

This website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children through this website.

10. Your choices

You may ask us to access, correct, or delete the information you have sent us through this website. Contact us at info@branchandbloomnetwork.org. We will respond within 30 days.

11. Links to other websites

Our website may link to other websites, such as NC 2-1-1. We are not responsible for the privacy practices of those websites.

12. Changes to this policy

We may update this policy from time to time. When we do, we will post the updated policy on this page with a new effective date.

13. Contact us

Branch & Bloom Supportive Network, Inc. · Fayetteville, North Carolina · info@branchandbloomnetwork.org